Privacy policy

Privacy Policy of lustoraX

This Privacy Policy describes how lustoraX (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lustoraX.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refers to the user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.

Please review this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree with this Privacy Policy, please refrain from using or accessing the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on the Site, with the "Last updated" date reflected accordingly.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information from a variety of sources. The information we collect depends on how you interact with our Site.

In addition to the specific uses outlined below, we may use the information we collect to communicate with you, provide the Services, comply with legal obligations, enforce terms of service, and protect the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and Services. The term "personal information" refers to data that identifies, relates to, describes, or can be associated with you. Below are the categories of personal information we collect:

Information We Collect Directly from You

  • Basic contact details, including your name, address, phone number, and email address.
  • Order details, including your billing address, shipping address, payment confirmation, and communication preferences.
  • Account information, such as username, password, and security questions.
  • Shopping information, including items viewed, added to your cart, or wishlist.
  • Customer support information, including the details you provide when contacting us.

Certain features of the Services may require you to provide specific information, and while you can choose not to provide it, this may limit your ability to access certain features.

Information We Collect through Cookies

We use cookies, pixels, and similar technologies ("Cookies") to automatically collect certain usage data when you interact with the Services. This data may include device information, browser type, IP address, network information, and other activity related to your use of the Site.

Information from Third Parties

We may also obtain information from third parties, such as:

  • Service providers, like Shopify, who assist with our operations.
  • Payment processors, who manage transactions to fulfill your orders and provide products or services.
  • Marketing and advertising partners who help us personalize your experience.

How We Use Your Personal Information

Providing Products and Services

We use your information to provide the Services, including processing payments, fulfilling orders, notifying you about your account and transactions, managing your account, and handling shipping, returns, and exchanges.

Marketing and Advertising

We may use your personal information to send marketing communications (email, SMS, etc.), to show tailored advertisements, and to optimize your experience on the Site.

Security and Fraud Prevention

We use personal data to detect and prevent fraudulent activities, investigate potential security breaches, and protect the integrity of the Services.

Communication

We may use your information to respond to customer service inquiries, improve the Services, and maintain our business relationship with you.

Cookies

We use cookies to improve functionality, analyze user interaction, and personalize your experience. For detailed information on how cookies are used, please see our cookie policy.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

  • Service providers and vendors (e.g., IT management, payment processing, fulfillment).
  • Business and marketing partners (e.g., Shopify).
  • Affiliates within our corporate group.
  • In connection with business transactions such as mergers, or to comply with legal obligations.

We may also disclose information if required to do so by law, or to protect our rights, the rights of our users, or the public.

User-Generated Content

Our Services may allow you to post product reviews and other user-generated content. Please note that any content shared in public areas is visible to others, and we cannot control its use by third parties.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or the content they host. You should review their privacy policies before providing personal information.

Children’s Data

The Services are not intended for children, and we do not knowingly collect information from children. If you are a parent or guardian and believe your child has provided personal information, please contact us to have it deleted.

Security and Retention of Your Information

We implement reasonable security measures to protect your personal data. However, no security system is completely secure, and we cannot guarantee the absolute security of your data.

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, including:

  • Right to Access: Request details about the personal information we hold about you.
  • Right to Delete: Request the deletion of your personal data.
  • Right to Correct: Request corrections to inaccurate information.
  • Right to Portability: Request a copy of your data and transfer it to a third party.
  • Restriction of Processing: Ask us to limit the processing of your data in certain circumstances.

You may also opt-out of marketing communications at any time.

International Users

If you reside outside the United States, please be aware that your personal information may be transferred, stored, and processed in the U.S. If we transfer your data out of Europe, we will ensure that appropriate safeguards are in place, such as using the European Commission’s Standard Contractual Clauses.

Contact Us

For any questions regarding this Privacy Policy or to exercise your rights, please contact us at service@lustorax.com.